We ship nationwide within Germany for €5.10 per package.
For orders over €50, you will receive a voucher for your next purchase with us after your order.
All our packages are shipped climate-neutrally via DHL.
You can track your package live online.
Returns
We put a lot of love and effort into our coffees. If, despite this, you are not satisfied with the product, you can, of course, return it within the statutory 14-day period. For hygiene reasons, we can only accept unopened coffee bags. To always offer our customers a fair price, we kindly ask you to bear the costs for return shipping.
Please follow the steps below when returning an item:
1. Contact Customer Service
If your item is damaged or does not meet your expectations, please send a short email to our customer service (info@thecoffeeboard.de) with your concern before returning it. Sometimes we can resolve your issue remotely, making a return unnecessary.
2. Pack well
If possible, send the products back in their original packaging, well-padded, in a suitable shipping box.
To be sure, please take photos of your packed item in the opened package before sending it to us. We will do the same upon receipt. If questions arise, we can easily compare the photos.
3. Send it
Please ensure that the package is sent insured so that we can confirm its receipt.